HomeHub questions, answered.
How do Rewards points work?+
Points post after completed jobs, verified reviews, successful referrals, and eligible repeat activity. They can be used across participating HomeHub service categories.
Is membership required to request service?+
No. Dispatch is open to every homeowner and renter. Membership adds rewards, service history, and earned priority benefits.
Are HomeHub contractors employees?+
No. Providers are independent businesses vetted for the HomeHub network.
What makes a Certified Partner different?+
Certified Partners meet the network standard and hold one of only two routing-priority positions for a trade in a territory.
What happens if both Certified Partners are unavailable?+
The request overflows to eligible Verified Vendors so service access stays open.
When do points post?+
Only after a job is marked completed—never at booking, deposit, or payment authorization.